Frequently Asked Questions
Everything you need to know about your wellness journey with Dr. Kellyann.
When will my order ship?
Most orders are processed within 24 to 48 hours. Once shipped, you will receive a confirmation email with a tracking link to monitor your delivery progress.
What is your return policy?
We offer a 60-day money-back guarantee on our products. If you are not completely satisfied, please contact our customer support team to initiate a return or exchange.
Are Dr. Kellyann products gluten-free and soy-free?
Most of our products, including our signature bone broths and collagen shakes, are formulated to be gluten-free, soy-free, and non-GMO. Please check the specific product labels for full ingredient details.
Do you ship internationally?
Currently, we ship to the United States and select international territories. Shipping rates and delivery times vary depending on the destination.
How can I manage my subscription?
You can easily manage, pause, or cancel your subscription by logging into your account on our website and navigating to the 'Manage Subscriptions' section.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through select providers at checkout.